Immune Ember

🔄 Forest Fuel Return Policy

We want you to love your Forest Fuel experience. If something’s not right, we’re here to help.

✅ Returns & Exchanges

• Unopened items may be returned or exchanged within 14 days of purchase.

• Products must be in original packaging and in resellable condition.

• To initiate a return, email us at returns@forestfuel.co with your order number and reason for return.

  🚫 Non-Returnable Items

• Opened or used products

• Sale items or promotional bundles

• Items purchased from third-party vendors or markets

  💸 Refunds

  • Once your return is received and inspected, we’ll notify you via email.

  • Approved refunds will be issued to your original payment method within 5–7 business days.

  📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

  • We recommend using a trackable shipping service.

🚚 Forest Fuel Shipping Information

We ship fresh, small-batch wellness blends straight from Montana to your doorstep.

📦 Processing Time

• Orders are typically processed within 2–3 business days.

• You’ll receive a confirmation email with tracking info once your order ships.

🇺🇸 Domestic Shipping (U.S. Only)

• We currently ship within the United States.

• Standard shipping takes 3–7 business days depending on your location.

• Expedited shipping options are available at checkout.

  💳 Shipping Rates

  • Calculated at checkout based on weight and destination.

  • Free shipping on orders over $50.

  🏞️ Local Pickup (Hamilton, MT)

  • Available for local customers — select “Local Pickup” at checkout.

  • We’ll email you when your order is ready and coordinate a pickup time.

    📬 Order Tracking

    • All orders include tracking. You’ll receive a link via email once your package is on its way.

    ❗ Shipping Issues

    • If your order is delayed, lost, or arrives damaged, contact us at laceysmith@forestfuelmt.com and we’ll make it right.